Tuesday, June 26, 2007

Update - Mission: Truly Impossible?

Well, it was as I suspected. This is the corporate response:

"Thank you for taking the time to share your comments with us regarding the selection at our J.Jill retail stores. Please be assured that it was not our intent to slight any of our customers with our product selection. We do offer a service that allows you to order online through the concierge desk at the retail store, if your size or style is not available. Any in-store sales and promotions can also be applied to these orders. We look forward to the opportunity of serving your needs in the future. Should you require further assistance, please contact us via email at customerservice@jjill.com or call us at 1-800-343-5700, Monday through Saturday, 7:00 am to 11:00 pm EST."

Guys have it good – pants are in the right waist size and leg length, even if those measurements aren’t “ordinary.” They can buy shirts in neck sizes and sleeve lengths to fit, and they can get suit coats/blazers that actually fit (even if they have to be altered). When I’ve gone with my dad when he’s been suit shopping, the sales people look through what they have to fit him, and they apologize and go nuts if they aren’t able to find something that will work (he used to be 6’ 6” tall, but he’s shrunk a bit as he’s aged).

When women shop, the attitude is that if nothing fits, it’s your fault for not being able to wear the clothes. I often wonder how much women’s clothing standards would change if men had to wear pants that were too short, sleeves that were too short, darts/tailoring that was too high or too low, and then (even after you had alterations done), the garment only lasted one, maybe two, years – at the same price.

Even this email response holds the same veiled assessment: you can order through the catalog "if your size or style is not available." Why can't stores sell clothes that fit people instead of having a massive amount of junk that they end up having to put on clearance in order to shift?

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